Revamping a Donation and Volunteer App for Elephaid

Redesigning Elephaid’s mobile app to make giving and volunteering simple, trustworthy, and accessible for everyone.

Organization

Organization

Elephaid Foundation

Industry

Industry

Humanitarian Aid & Donations

Platform

Platform

iOS & Android Mobile App

Challenge

Elephaid’s mission is to connect people with humanitarian causes that make a difference. Their mobile app’s complex flows and outdated design made it difficult for users to donate or sign up to volunteer. I led a full UX redesign focused on empathy and accessibility, reducing friction in the donation process and building visual trust through clarity and consistency.

Results

The redesign improved user clarity and trust by simplifying the donation process from five steps to three. Visual consistency and accessible design patterns helped users complete actions with fewer errors. Feedback from early testers reflected increased satisfaction and confidence in using the app.

• Improved clarity in donation flow

• Increased accessibility compliance (WCAG 2.1 AA)

• Increased accessibility compliance (WCAG 2.1 AA)

• Increased accessibility compliance (WCAG 2.1 AA)

• Streamlined volunteer sign-up

Low-fidelity wireframes for donation and volunteer forms.

Process

Research & Analysis: Conducted user interviews with past donors and volunteers to identify friction points. Analyzed competitor donation apps to evaluate best practices in clarity, hierarchy, and emotional tone.


Information Architecture: Reorganized navigation to separate donations and volunteer opportunities clearly, reducing confusion and cognitive load.


Wireframing & Prototyping: Created low-fidelity wireframes in Figma, tested with users, and iterated based on feedback. Developed high-fidelity prototypes using Elephaid’s updated brand colors and typography.


Usability Testing: Ran paper and interactive prototype tests with five users. Gathered insights that led to simplified button labels, improved contrast, and clearer progress indicators.


Visual Design & Style Guide: Built a small design system including buttons, cards, and icons to ensure consistency across app pages and future updates.

Final Designs

The final UI focuses on trust and clarity with streamlined forms, consistent visual language, and accessible contrast ratios.

Conclusion

The Elephaid app redesign improved usability and accessibility while strengthening the emotional connection between users and the organization’s mission. By simplifying the donation and volunteer flows, refining hierarchy, and applying consistent design patterns, the app now feels more intuitive and trustworthy.

Through this project, I learned how design empathy and accessibility directly impact user confidence. It showed how thoughtful design choices can turn frustration into motivation and intention into action.

If continued, the next phase would explore new ways to increase donor engagement, such as real-time impact tracking and accessible progress sharing. This would ensure every user feels part of the change they help create.

The Elephaid app redesign improved usability and accessibility while strengthening the emotional connection between users and the organization’s mission. By simplifying the donation and volunteer flows, refining hierarchy, and applying consistent design patterns, the app now feels more intuitive and trustworthy.


Through this project, I learned how design empathy and accessibility directly impact user confidence. It showed how thoughtful design choices can turn frustration into motivation and intention into action.


If continued, the next phase would explore new ways to increase donor engagement, such as real-time impact tracking and accessible progress sharing. This would ensure every user feels part of the change they help create.

The Elephaid app redesign improved usability and accessibility while strengthening the emotional connection between users and the organization’s mission. By simplifying the donation and volunteer flows, refining hierarchy, and applying consistent design patterns, the app now feels more intuitive and trustworthy.


Through this project, I learned how design empathy and accessibility directly impact user confidence. It showed how thoughtful design choices can turn frustration into motivation and intention into action.


If continued, the next phase would explore new ways to increase donor engagement, such as real-time impact tracking and accessible progress sharing. This would ensure every user feels part of the change they help create.

Get in Touch

Get in Touch

Get in Touch